Yes, you can modify your order if it has not been processed for shipping.  Please review your order carefully before confirming your purchase.  If you need to make a change, contact our customer service support team at customerservice@elevatepeople.com with your order details, and they will assist you in the process.

Absolutely, you can cancel your order if it hasn’t been shipped. To initiate a cancellation, please send an email to our customer support team at customerservice@elevatepeople.com with your order details.  Once the order has been shipped, we, unfortunately, cannot cancel it.  Our team will do their best to accommodate your request if the order is still within the changeable or cancellable timeframe.

 We accept the following forms of payment for a seamless shopping experience:

1. Credit Cards: We welcome payments via major credit cards, including Visa, Mastercard, American Express and Discover.
2. Debit Cards: You can use your debit card for a secure and convenient transaction.
3. Online Payment Platforms: Elevate also accepts payments through popular online platforms such as PayPal, Amazon Pay, Apple Pay, Shop Pay and Afterpay.

Please note that we do not accept cash on delivery (COD) or personal checks. For all payment-related inquiries or concerns, feel free to contact customerservice@elevatepeople.com.

To ensure your gifts arrive on time for the holidays, we recommend placing your order by the following dates.

1. Standard Shipping: Order by December 15th for delivery before Christmas.
2. Express Shipping: If you opt for express shipping, please place your order by December 19th for delivery before Christmas.

It’s important to note that these dates may vary based on your location and the specific carrier.  We recommend placing your order well in advance to account for any potential delays that are common during peak holiday seasons.

For further assistance contact customer service at customerservice@elevatepeople.com. We want to make sure your holiday season is filled with joy and stress-free gift giving.

Tracking your order is easy and convenient. Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. 

If you encounter any issues or have questions about the status of your order feel free to reach out to our customer service team at customerservice@elevatepeople.com.

Yes! We want you to love your purchase and we understand that sometimes a product may not meet your expectations.  We offer a hassle-free return and exchange policy to ensure your satisfaction.

If you’re not satisfied with your purchase, you can initiate a return within 14 days of receiving your order.  

How to initiate a return or exchange:

1. Visit the Return and Exchange Portal:

• To initiate a return or exchange, please visit our {Return and Exchange Portal}. Follow the instructions provided to submit your request.

1. Complete the Return Form
2. Receive Return Instructions
3. Pack and Ship using the shipping label provided.

Return Conditions:

• Items must be unused, in their original condition.
• Returns are subject to a $7.95 restocking fee.

If the return is outside the 14 day window and the item is in new condition, please contact customer service at customerservice@elevatepeople.com we will try our best to accommodate your return or exchange.

We stand behind the quality of our products and offer a limited warranty against defects in materials and workmanship, Our warranty covers:

1. Defective Materials: If the product materials are found to be defective within the warranty period, we will repair or replace them.
2. Workmanship Issues:  Our warranty also covers issues related to workmanship. If there are manufacturing defects, we will take appropriate action to address the problems.

For more information about our warranty please visit the Warranty Page. You can also contact our customer service team at customerservice@elevatepeople.com.

As of now, we do not offer international shipping. Our shipping services are currently limited to the United States. 

We are continually working to expand our reach and provide global shipping options in the future. Thank you for your understanding, and we appreciate your interest in our products.

If your have any questions or inquiries regarding shipping to particular regions, please feel free to contact our customer service team at customerservice@elevatepeople.com.

 Full-grain leather is considered the highest quality of leather available.  It is made from the top layer of the hide and includes all of the natural grain, with imperfections and blemishes intact.  This type of leather retains the original texture and markings of the animal's skin, making each piece unique.

Key Features of Full-grain leather:

1. Durability:  Full-grain leather is known for its durability and resistance to wear and tear.  Over time, it develops a beautiful patina that adds character.
2. Natural Appearance:  The natural grain patterns and markings such as scars and wrinkles, give full-grain leather a distinctive and authentic look.
3. Aging Gracefully: Full-grain leather ages gracefully, developing a rich and attractive patina over time.  This enhances its aesthetic appeal and adds to its uniqueness.

Due to the nature of our full-grain leather material, our handmade production, & natural dye process each piece may exhibit slight variations and imperfections, making it truly unique. Embrace the distinctiveness; it's what makes your bag uniquely yours!

Unique Markings 101:
Our high-quality, full-grain leather has not been buffed out or corrected in the tanning process. You will see tick and stretch marks because the hide was left at its highest integrity. This is also normal. It’s all part of the animals' story. We think it adds character to each Elevate bag.

Light Scratches:
Our camel leather can arrive with light scratches. Due to the open finish and no PU finish, this is perfectly normal and part of each bag's beauty and character. These can be buffed out using a leather conditioner. We recommend Chamberlains Leather milk products.

Dye Transfer:
Since our products are naturally dyed, sometimes dye transfer can occur (though it’s rare) .

Prevention:
Conditioning: Regularly condition the leather to maintain its finish and prevent dye transfer.
Avoid Moisture: Keep leather items dry and avoid wearing them in wet conditions.

Treatment:
Professional Help: For severe dye transfer, it may be best to seek professional cleaning services.
Leather Care Products: Use products designed to remove dye transfer stains from leather, available from specialty stores

Special Considerations
Light-colored Leather: More prone to showing dye transfer from darker fabrics, such as jeans.
New Leather Items: Be cautious with new leather items, as they are more likely to transfer dye until properly broken in.

Interim Protection:
Use covers or liners to protect surfaces that come into frequent contact with the leather until the risk of dye transfer decreases.

If you have any questions or concerns, please don’t hesitate to contact us at customerservice@elevatepeople.com

Yes, the leather used in our products is sourced from cows. Cow leather is a common and versatile material known for its durability and natural characteristics.

Our commitment is to provide products made from ethically sourced quality leather, and cow leather is chosen for its excellent properties, including durability, flexibility, and the ability to age gracefully over time.

Ethically Sourced refers to the practice of obtaining materials or products in a manner that aligns with principles of fairness, transparency, and responsible business practices.  This includes considerations for the well-being of workers, environmental impact, and ethical treatment of animals. 

For example, in the context of leather products, ethically sourced leather may involve:

1. Fair Labor Practices: Ensuring that the individuals involved in the leather production process are treated fairly, paid a living wage, and work in safe conditions.
2. Environmental Responsibility: Implementing practices that minimize environmental impact, such as reduced chemical usage, and responsible waste disposal.
3. Animal Welfare; Upholding ethical treatment of animals, which may involve ensuring that the leather is sourced from animals raised in humane conditions. 

By choosing ethically sourced materials, we aim to contribute to a more sustainable and socially responsible supply chain. It's a commitment to ethical standards that extend beyond just the quality of the final product. 

Our liner is made from 100% polyester.  We specifically chose polyester for its exceptional durability and longevity.  Polyester is known for its strength, resistance to wrinkles and overall robustness, making it an ideal choice for ensuring the longevity of our products. 

If you have any specific questions or concerns about the polyester liner, feel free to contact our customer service team at customerservice@elevatepeople.com.

Full-grain leather is a durable and high-quality material that, with proper care, can maintain its beauty and integrity for years. 

We recommend visiting our "Leather Care" page for more information on caring for your Elevate leather.

We understand that wear and tear can occur over time, and we want you to enjoy your leather products for as long as possible.  We can do small repairs in-house.  

We recommend checking out our [leather repair page] and [warranty page] to see if your repair is eligible for in-house repairs.  For further assistance please contact customer service at customerservice@elevatepeople.com.

Yes! Elevate is a registered 501(c)3 organization. 

To find out more about where our profit goes please visit our Mission Page if you have further questions feel free to contact our team at info@elevatepeople.com. We’d love to chat with you.

If you wish to unsubscribe from our email newsletters or SMS updates, you can follow these steps:

Email Newsletters:

1. Locate the “unsubscribe” link at the bottom of any promotional email you have received from us.
2. Click the “Unsubscribe” link, and you will be directed to a page to confirm your decision. 
3. Confirm your choice, and you will be unsubscribed from the email newsletter.

SMS Updates:

1. Reply to any SMS message you received from us with the word “STOP.”
2. You will receive a confirmation message indicating that you have been unsubscribed from our SMS updates.

If you encounter any difficulties or have further questions, please feel free to contact our customer service team at customerservice@elevatepeople.com.