RETURN/EXCHANGE POLICY: 

The Elevate Way 

Simply speaking, we want you to love your purchase. We’ll take care of you, so don’t worry! If for any reason you do not love your Elevate item please let us know, we will gladly replace or refund your purchase when in unused condition.

Please note:

  • Our products are handcrafted, artisan made goods. They are made with full-grain (the best quality grade on the market) vegetable-tanned leather through a minimally toxic leather tanning method. Leather sourced in India? Yes! It’s true. Want to know more? Email us, we’d love to chat!
  • With the nature of our full-grain leather material, there may be slight variations and imperfections making each piece one-of-a-kind. Enjoy the uniqueness, it’s what makes your bag, yours!
  • Items must be returned within 2 weeks of your purchase if you notice any defect qualifying for a replacement. If you received a defective item, please email sara@elevatepeople.com to receive a shipping label. We will cover the cost of shipping it back to us and the cost of the replacement shipment. 
  • To process a return or exchange, please visit the "Return and Exchange" portal. 
  • If you are hoping to exchange for a completely different item with a different price point, please fully return your current item and place an additional order with the product you’d like. 

Non-Returnable Items:

  • If you purchased an item at our Warehouse Sale, that item is a final sale item, not eligible for a return or exchange.
  • When processing returns, if the item we receive appears to be in used condition, this product is non-returnable. 
  • Any merchandise purchased from another retailer is not able to be returned in our system.(These products must be returned to the store from which it was originally purchased, and is subject to the return policy of that retailer). If the retailer has questions, they can contact us directly. 
  • International orders are unable to be returned.

How to Return Or Exchange An Item:

Visit the online Return and Exchange portal to process your return or exchange.  If it is beyond the 14 day return and exchange window, please email customer service at customerservice@elevatepeople.com for assistance. 

Please include your name, order number or proof of purchase, along with your shipping address inside the box for faster processing.

ELEVATE

1041 W. Bond St. Suite B

Lincoln, NE 68521

Refund Payments:

Once the returned item is received, please allow 7 business days for the item to be verified and processed by our returns department. Following the processing, you will see the full amount of the purchase credited to your account. 

Exchange Requests:

Once the returned item is received, our team will process a new order for your exchange, and ship it to you with no additional shipping charge.  


If you have any questions about or need assistance with your return, please contact us by Email at: customerservice@elevatepeople.com