The Elevate Guarantee
We want you to love your purchase as much as we do. If you’re not completely satisfied, you may request a return or exchange within 30 days of receiving your order.
To begin a return or exchange, simply go to your order confirmation email and click the “View Your Order” button. From there, you’ll be able to request a return or exchange directly through your order page.
Return Details
- 30 days of receiving your order.
- unused and in original condition to qualify for a refund or exchange.
- 4% restocking fee based on the original order total.
- If you’d like to exchange for a completely different product at a new price point, please return the original item for a refund and place a new order for the desired item.
Non-Returnable Items
- Items purchased through Warehouse Sales are final sale.
- Monogrammed or custom-embossed products are non-returnable.
- Items received in used or damaged condition are not eligible for return or refund.
- International orders cannot be returned.
- Products purchased from a must be returned to that store, subject to their policies.
Need Help?
If you need assistance with your return or have questions about eligibility, reach out to us at:
đź“§ customerservice@elevatepeople.com
Thank you for supporting ethically made, life-changing leather.
Ready to start a return?
Visit https://shopify.com/18474097/account initiate a hassle-free return.