At Elevate, we take great pride in the craftsmanship and quality of our products. We believe that our handbags and wallets are built to last and stand the test of time. To demonstrate our commitment to excellence, we offer a Lifetime Leather Warranty on all our handbags and wallets, as well as a 2-year warranty on the liner and hardware.

What does the Lifetime Leather Warranty cover?

Our Lifetime Leather Warranty covers any defects in the materials or workmanship of the leather used in your handbag or wallet. This includes issues such as:

Rips or tears that are not result of misuse or abuse.
Cracks or splits in the leather that are not a result of misuse or abuse.
Structural issues that compromise the functionality of the handbag.

What is covered under the 2-year liner and hardware warranty?

The 2-year liner and hardware warranty cover any defects in the lining material and hardware components used in your handbag. This includes problems like:

Snaps, zippers, or clasps that are not functioning correctly.
Tears or fraying in the lining material that occur under normal use.
Discoloration or other issues with the hardware components.

What is not covered under the warranties?

Please note that our warranties do not cover damage resulting from:

Accidental or intentional misuse or abuse of the handbag.
Normal wear and tear over time.
Water damage or exposure to extreme conditions.
Stains, scratches, or other cosmetic issues.
Alterations or repairs made by unauthorized individuals or companies.

How to make a warranty claim?

If you believe that your handbag is covered under the Lifetime Leather Warranty or the 2-year liner and hardware warranty, please follow these steps:

Contact our Customer Support team at customerservice@elevatepeople.com and provide them with your order information and a detailed description of the issue.
Our Customer Support team may ask you to provide photos of the problem to assess the situation better.
If your claim is approved, we will either repair the handbag, replace it with an equivalent model if the exact one is not available, or offer a store credit for the value of the handbag.

Terms and Conditions

The warranties are non-transferable and apply only to the original purchaser of the handbag.
The Lifetime Leather Warranty and the 2-year liner and hardware warranty start from the date of purchase.
We reserve the right to determine if a claim falls within the warranty coverage.
In case of a warranty claim, you may be responsible for shipping the handbag to our warehouse for repair.
Our warranty does not affect your rights under any applicable consumer protection laws.
Elevate reserves the right to update or modify the warranty terms without prior notice.

Customer Satisfaction Guarantee

At Elevate, we strive for customer satisfaction. If you encounter any issues with your handbag, whether or not it falls under the warranty coverage, please reach out to our Customer Support team. We are dedicated to finding a solution that ensures you are satisfied with your purchase.

Should you have any questions or concerns regarding our Lifetime Leather Warranty or the 2-year liner and hardware warranty, please don't hesitate to contact us. Your happiness is our priority, and we are here to assist you every step of the way.

Last updated: 8/1/2023